Privacy Policy

Prime Golf Carts LLC, doing business as Prime Golf Carts ("we," "us," or "our"), operates this website. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have regarding your data.

1. Information We Collect

Information You Provide

When you contact us or submit a form on our website, we collect details you voluntarily share — including your name, email address, phone number, mailing address, and (when applicable) password and payment information.

Information Collected Automatically

When you visit our website we automatically collect technical data such as IP address, browser type, device type, referring page, and your interactions with our site. This information generally does not reveal your specific identity.

Payment Information

Payment processing is handled by Stripe, Inc. We do not store or process your full credit card information on our servers. Stripe's privacy practices apply separately and we encourage you to review them.

2. Visitor Identification Technology

Our website uses Universal ID and Identity Graph matching technology that may identify visitors by name, email, phone, and address using encrypted, hashed identifiers (rather than tracking cookies). This technology captures behavioral signals — such as page views, scroll depth, exit intent, and click activity — and matches them against an authenticated consumer Identity Graph.

Information identified through this technology may include: first name, last name, personal email address, personal phone number, home address, estimated age, income range, homeowner status, and other consumer attributes.

To opt out of website visitor identification, email sales@primegolfcartsusa.com with the subject line "Opt-Out — Visitor Identification."

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and arrange purchase, delivery, or service
• Process orders and payments
• Send marketing communications (you can opt out at any time)
• Prevent fraud and abuse
• Improve our website and services
• Comply with applicable law

4. How We Share Your Information

We do not sell or rent your personal information. We share information only as needed:

• Service providers — payment processors, hosting, CRM, email, advertising, identity resolution
• Affiliated companies and business partners
• Advertising platforms — including Meta (Facebook/Instagram), where we may upload hashed contact information to build advertising audiences
• Legal authorities — when required by law

Some of these disclosures may constitute "sharing" or a "sale" of personal information under California and other state privacy laws. See Section 9 for opt-out rights.

Exception — mobile numbers and SMS consent. None of the sharing described in this section applies to mobile phone numbers collected for text messaging or to text messaging opt-in data and consent. That information is never shared with third parties or affiliates for marketing or promotional purposes. See Section 7.

5. Cookies & Tracking

This site uses first-party and third-party cookies, web beacons, and tracking pixels (including the Meta Pixel) to remember preferences, measure traffic, and improve our advertising. You can disable cookies in your browser settings, but parts of the site may not work as expected.

The Visitor Identification Technology described in Section 2 does not rely on browser cookies; standard cookie controls will not opt you out of that technology — use the email opt-out instead.

6. Commercial Email (CAN-SPAM)

We may send commercial email communications to individuals whose email addresses we have obtained directly or from approved third-party data sources. All commercial emails comply with the CAN-SPAM Act (15 U.S.C. § 7701). To opt out, click the unsubscribe link in any email or write to sales@primegolfcartsusa.com. We honor opt-out requests within ten (10) business days.

7. Telephone & SMS (TCPA)

We may contact you by telephone using contact information you provide or that we obtain from approved third-party data providers. All telephone outreach complies with the Telephone Consumer Protection Act (TCPA) and the National Do-Not-Call Registry.

To be added to our internal Do-Not-Call list, contact sales@primegolfcartsusa.com or call (770) 649-3215.

Text Message Program

Prime Golf Carts sends text messages only to individuals who have given express consent by checking the applicable opt-in box on one of our forms. We collect two kinds of SMS consent separately, and neither is a condition of any purchase:

• Transactional messages — quote details, delivery and service scheduling, and appointment reminders.
• Marketing messages — promotions, offers, and new inventory announcements.

Message frequency may vary. Message and data rates may apply. Reply HELP for help. Reply STOP to unsubscribe or opt out at any time; you may also email sales@primegolfcartsusa.com or call (770) 649-3215. Carriers are not liable for delayed or undelivered messages.

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every other information-sharing purpose described in this Policy, including Sections 4 and 9. Mobile numbers and consent records are disclosed only to the service providers that operate the messaging program on our behalf (such as our SMS platform and telecommunications carriers), solely to deliver the messages you asked for.

8. Data Retention & Security

We retain personal information only as long as necessary for the purposes stated in this Policy, generally not exceeding two (2) years, unless legal requirements mandate longer retention. We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No system can be guaranteed completely secure.

9. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we have collected about you
• Access and receive a copy of your personal information
• Request deletion (subject to certain exceptions)
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information
• Limit the use of sensitive personal information
• Not be discriminated against for exercising your privacy rights

To exercise these rights, email sales@primegolfcartsusa.com or call (770) 649-3215. We will respond within 45 days. Up to two requests per 12-month period are free.

10. Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Utah, and other U.S. states with comprehensive privacy laws may have similar rights — including access, correction, deletion, portability, and opt-out of targeted advertising and sale of personal information. Contact us using the information below.

11. Children

This site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us at sales@primegolfcartsusa.com and we will delete it.

12. Do-Not-Track

No uniform technology standard for recognizing and implementing DNT signals has been finalized. We do not currently respond to DNT signals.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be highlighted on this page.

14. Contact Us

Prime Golf Carts LLC
1805 Hembree Rd, Alpharetta, GA 30009
Phone: (770) 649-3215
Email: sales@primegolfcartsusa.com